NAMIC-Virginia News

NAMIC – Virginia Women’s History Month Spotlight: Dawn Johnson

On this final week of 2023’s Women’s History Month, We’ll shed the spotlight on Dawn Johnson -in her own words:

I have been with Cox Communications for over 23 years. I started as a Customer Service Representative. While in this position, I had the opportunity to work with other boundary partners to resolve customer issues, which lead me to my next role in our Dispatch Team. In this job, I was still able to support the customer, but also work alongside our Field Team. I had a passion to learn more about the Cox infrastructure, so I then moved into a spot on our NOC Team. In this role I supported our Field Network Technicians and had the opportunity to learn more about Cox’s Back bone. I was with the NOC for several years and unfortunately was not able to stay with the team as they made the transition to a new home in Atlanta. It was important for me to stay with company, and I was able to join our Social Media Team. There, I provided support to our customers through all of our Social Platforms, Twitter, Facebook, and Instagram. Although I enjoyed supporting our customers, I really missed getting to learn more about our Plant. Working with my Mentor and opportunities to job shadow, I learned about our Construction Network Transformation Team, and the great things they were doing upgrading our infrastructure. I thought, “This is something I want to be part of”.  For the past 2 years I’ve worked as a Network Construction Planner, where I plan, coordinate, construct, build, and inspects the network that provides services to both our Residential and Business customers. I am also on the NAMIC-Virginia Membership Committee and the Community Pillar within the ID&E council.

Women’s History Month to me is the time to look back on all of our accomplishments and celebrate them. To share stories of the progress that has been made throughout the years for women’s equality, and the sacrifices that were made for the freedom and opportunities available today. It is a time to inspire women and young girls of today to keep moving forward and continue to pursue our dreams and aspirations.

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    / 2022 NAMIC-Virginia