Lakysha Laing is a Director of Customer Care on the Customer Experience Operations team. She is responsible for engagement, performance optimization and ID&E efforts for the team. Lakysha has been at Cox for 7 years and has over 30 years’ experience leading high performing teams in Customer Service, Education, Contact Centers, Marketing Event Management and Technical Support environments.
Her volunteer work spans across foster care, diversity & inclusion, breast cancer awareness and mentoring. Here are a few of the ways she gives back in her community & industry:
Board of the Empow[HER] ERG as a Community Partnerships Lead and an ambassador for the DiverseAbility ERG at Cox. Immediate Past President of NAMIC-Virginia and received the NAMIC Change Agent Award in 2021 for creating opportunities for individuals to use their voice. Board of directors for Tidewater Friends of Foster where she shares her experiences as a foster care alumna. She was awarded the Special Honoree at the Foster Care Aware Gala in 2023 for her engagement & contributions in the community. Board of directors for the Butterfly Village, Inc. organization focused on young girls in STEM where is responsible for their Marketing & Communication Committee. Volunteer and shares her knowledge and shares resources as a part of the American Cancer Society’s, Reach for Recovery Support Group program for breast cancer survivors and thrivers.
In her spare time, she shares her story through speaking engagements for her award-winning book, The Strength of Silk-Living a Life of Grace & Gratitude and traveling to art exhibits with her husband, Cliff, a visual artist & painter. She also enjoys whale watching, taking long walks, and enjoying time with her family & friends.
When asked what Women’s History Month means to her, Lakysha shared:
Women’s History Month is dedicated to remembering the contributions of the many women who have led & paved the way for an equitable world for women. For me, it is about reflecting on the many women in my life who have a positive impact on my personal and professional life. I aspire to be half the woman they have been to me to others. I honor women’s history month by paying homage to my mom, Naomi Grant, who along with my father adopted me into their home. Until the age of 19, when she passed, she instilled in me the power of my voice. She also reminded me over and over, the importance of thanking the women in my life that have taken the time to support me. I encourage everyone to give a woman in their life their “flowers” today by sharing how much they mean to them and thank them for how they contribute to your life.
Thanks Lakysha, for your words here and for the action you take all year round. This is what Women’s History Month is all about.